HERE IS A USEFUL DESCRIPTION FOR AN IN STORE SALESPERSON
CHARACTERISTICS - FRIENDLY,
KNOWLEDGEABLE, CREDIBLE, POSITIVE.
JOB DESCRIPTION - TO HELP
CUSTOMERS FIND SOLUTIONS TO PROBLEMS.
- OR TO CREATE
A PHYCHOLOGICAL NEED FOR A PRODUCT.
PROCEDURE:
1 - GREETING
2 - CLASSIFY CUSTOMERS NEEDS
3 - PRESENTATION - FEATRURES AND BENEFITS
4 - OVERCOME OBJECTIONS
5 - NEGOTIATION
6 - CLOSE
7 - FOLLOW UP
ALWAYS HIRE HAPPY FRIENDLY
PEOPLE.
ANYONE CAN LEARN PRODUCTS AND
PROCEDURES, BUT NO ONE CAN LEARN TO BE HAPPY.
HOW DO YOUR PEOPLE MEASURE UP?
Herb Douglas, SCORE Counselor
Visit us at: www.scoresouthflorida.net
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