Motivating employees is a skill all managers must have. There are times when negative feedback is necessary. Doing so with care is important for all managers. Here are some suggestions:
Do not focus on an employee’s character or personality. Deal only with behaviors.
Use data to support negative feedback.
Review the impact of the negative behavior.
Focus on one or two top issues, not an entire list.
Listen to the employee, you may learn something.
Identify methods an employee can use to improve.
Do not let bad behaviors hurt your business. You owe it to yourself and your other employees to be a good manager.
Steve Koenig, SCORE Counselor
Visit us at: www.scoresouthflorida.net