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Tuesday, June 23, 2015

Negative feedback can demoralize employees

Motivating employees is a skill all managers must have. There are times when negative feedback is necessary. Doing so with care is important for all managers. Here are some suggestions:

Do not focus on an employee’s character or personality. Deal only with behaviors.

Use data to support negative feedback.

Review the impact of the negative behavior.

Focus on one or two top issues, not an entire list.

Listen to the employee, you may learn something.

Identify methods an employee can use to improve.


Do not let bad behaviors hurt your business. You owe it to yourself and your other employees to be a good manager.


Steve Koenig,  SCORE Counselor

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Wednesday, June 17, 2015

Special Counselor of the Month

We are delighted to shine the spotlight on a distinguished member of our staff who by his or her efforts brings great credit to our organization. This month we are honored to salute:






On June 23rd, Emmett Gumm will be retiring from SCORE.  On that day he will be honored at a Luncheon  at Gleneagles Country Club in Delray Beach.
 Emmett’s retirement provides all of us the opportunity to recognize and salute him as one of the true giants of SCORE. He has served at every level, distinguishing himself by his extraordinary ability to help clients, establishing ever-higher standards for training and educating new members, guiding chapters across the country, and serving with distinction as SCORE National President.
 Legions of SCORE members and clients have benefited from his gentle guidance, his cheery wit, and his welcoming smile. Through all the years of his outstanding service Emmett  brought an intense curiosity for everything new (he was one of the first Chapter members to purchase an iPad), and an unquenchable desire to keep on learning. To all of us, he was and is Mister 412.
 We join in wishing Emmett and his treasured wife Annette all the best in life as they prepare to head to their new home on the west coast of Florida.
Our loss is sure to be offset by all those who will come to know and treasure their friendship, as we have for so many wonderful years.

Sunday, June 14, 2015

3D Printers and your business


Did you know that a 3D printer was used aboard the orbiting space station to create a needed tool? Organizations are working on putting these printers on yachts and ships.

GE is working on creating parts for aircraft engines as well. What is next?

How will this impact your business?

Steve Koenig, SCORE Counselor



Monday, June 8, 2015

Getting Your Share?

Florida 2014 Income was UP 4.6% vs US average of 3.9%!!!

How about your business income?


Steve Koenig, SCORE Counselor



Saturday, June 6, 2015

Florida among the fastest growing

According to Census Bureau data for 2013-2014, Florida has more residents than New York!  We also have 6 of the top 20 fastest growing metro areas! WOW!!

The state ranks third in the country, behind California and Texas.

How is that impacting your business?

Steve Koenig, SCORE Counselor


Tuesday, June 2, 2015

Phone and your Business

I recently looked up a specific local doctor (read as your type of business) and called the phone number listed via a number of Google searches.  A different doctor’s office answered the phone. I checked multiple times with the same result. The office that answered was in a different location, but had the same medical specialty (read as a competitor). After much additional effort, I found that the doctor I wanted moved, and somehow this other firm obtained the phone number. What a way to get new customers?

Can you learn something from this for your business?

Steve Koenig, SCORE Counselor