I recently had the opportunity to have lunch at a restaurant on Martha’s Vineyard and want to share the service experience as an example of how to do it right. We were a few minutes early for the planned meeting with friends, who were a bit late arriving. The hostess at this crowded restaurant overlooking the water first sat us early. The waitress served drinks. Then the hostess agreed to move us to a table with a better view as a table became available, before our friends arrived. Our new waitress took drink orders then gave us time to review the menu. After the great meal we were left alone while we reviewed ipod pictures of the families, etc. for quite a while. There was no attempt to move us from the table. The team received a very generous gratuity, as a symbol of our appreciation.
What would happen in your business?
Steve Koenig, SCORE Counselor
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