Accountability does not just happen. You have to work for it.
Here are a few guidelines that can help:
The message from “the top” is key. When you get the message right “accountability” grows. It is just like a planting. A bit of topsoil, some seeds and fertilizer and you add some water. So plant some focus on “accomplishments”, set expectations, measure outcomes, provide feedback and enable ownership of issues.
Matching skills with tasks can drive success. Mismatching can demoralize others. So spend the time necessary to get it right and keep it right.
Rewards work. So reward those that demonstrate “accountability”. Others will see it as the right behavior.
Set performance goals with the “team”. When they “own” it they know how their part impacts the whole and will go the extra mile.
Stay engaged and monitor performance.
Hope this helps
Steve Koenig, SCORE counselor
Visit us at: www.scoresouthflorida.net