We recently had the need to replace a washer/dryer. The old
one just got tired and was preparing to go out with a lot of noise. We searched
all the big suppliers and found that an exact replacement was not generally
available. We knew our system was old. After a few days of on line searching, I
found one and only one potential supplier that had a few similar units. Much to
my surprise their web site had an exact model replacement. A phone call
determined that they did, in fact, show a few in of them in inventory. The site
reflected an unusually low price as well, and the phone conversation confirmed
the price.
We were in the store within hours and purchased the exact
replacement for the price shown. But this is only part of the story. That
evening the washer completely failed. The store confirmed a delivery date within
three days and time, within four hours. When the time passed, we called and
were told the truck broke down, but they expected to make the delivery later
that day. They did, after renting a replacement truck and shifting the items to
be delivered on the route. I knew this was true because of the rental truck
company name on the vehicle. They overcame the issues with three very tired
delivery men. These men removed the old unit, installed and checked out the new
one and made sure we were satisfied before they left.
We recommended this store to three friends who were also
pleased. Now we are considering replacing a stove, oven and dishwasher. Guess
where we will be going!!!
How does your business stack up?
Steve Koenig, SCORE Counselor
Visit us at: www.scoresouthflorida.net
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