I recently came across an article in an airline magazine
discussing some results of a survey by Vision Critical, an analytics
organization. They outlined the following as crucial to keep people speaking
highly of your business:
Annual cost of unhappy customers = $537 Billion
Businesses that claim customer experience as a top priority
= 90%
Businesses that deliver excellent customer experience = 3%
Customers who won’t buy from businesses with negative online
reviews = 80%
Lost Customers who say companies could have prevented it
=81%
Is there something you can learn for your business from
this?
Steve Koenig, SCORE Counselor
Visit us at: www.scoresouthflorida.net
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