My wife and I recently went to an upscale local restaurant.
It is “upscale” because of the location on the waterfront, linen tablecloths,
limited menu and its high prices, none of which was a surprise to us.
Unfortunately even with all those things going for it, along with very good
tasting food, the service took it down a number of notches. The waitress, when
she finally arrived, was unable to respond to two simple questions. Question
one: Could we be served a meal noted on the menu as not served after 6 PM? It
was 6:30 PM. Question two: what was the price of a menu item noted as “market
price”?
Oh yes, we ordered a bottle of wine while waiting for the
answers. Ten minutes later she returned to our table with two wine glasses and
an answer to question two ONLY. No wine and no answer to question one. Upon
reminding her to get an answer to question one, she went away for another ten
minutes. Then the wine showed up. Then an answer to question one…NO! We
prepared for this with a backup item and ordered it, along with the high priced
other item we selected. The waitress never came back to the table to pour any
wine. We filled our own glasses, but did not finish the bottle. It is customary
in this town to take an unused bottle of wine from a restaurant, sealed to your
home. When the waitress was asked to package the wine she said: “we do not do
that!” We said: “yes you do, ask the manager! She returned some fifteen minutes
later with the appropriate packaging, but we had to ask her again to bring the
bill. She did not return to the table to pick up the credit card. I walked to
the bar to pay the bill, shorted the tip to make my displeasure noticeable, and
left. We will not return or recommend this place to anyone.
What would you have done? If this was your business what
would you expect to happen?
Steve Koenig, SCORE Counselor
Visit us at: www.scoresouthflorida.net
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