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Saturday, August 8, 2015

Value of Service


You have a small business servicing the boating industry. Four years after you installed four of your products for one of your regular customers, he reports that three out of the four have cracked and water is leaking into his boat. The original installation cost the customer over $4,000.00, and he says either the material or the installation was inferior.

What do you do?

Steve Koenig, SCORE Counselor


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