Here is a case of the early bird winning the race.
My wife noticed that the washing machine water mixing valve
was leaking. I checked and we determined that the valve needed replacement. We
felt it was best to have a plumber handle the task. We called the plumber
normally used by our association and were told they could get to it in about
three weeks! Our Property Manager suggested two other plumbers. We called. One
said they were not taking on any new clients! Two had answering machines on
which I described the job and requested a return call. One of the answering
machines had a recorded message: “we respond to emergencies and normal
repairs”. Eight hours later, neither returned my call. But we did not wait
around. We found a plumbing franchise that said they could do the job. They
also had their technician call to determine if he had the part on his truck. He
did! We possibly paid a bit more, but the job was done with a one year warranty
on parts and labor. We called back the firm that schedule us for three weeks
out, and told them to cancel it. We also left a message for the firm that said
they did emergency work and told them then needed to delete that.
How responsive is your business?
Steve Koenig, SCORE Counselor
Visit us at: www.scoresouthflorida.net
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