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Thursday, November 20, 2014

Behavior and Business

A friend approached me with this story recently:

It seems there is a “Bully” operating a store in a retail district. Prospective customers, Mr & Mrs. Smith (not their real names) went into a local gift shop. Inside they found a man yelling at an employee: “You see those sidewalks outside and all the adjacent shops…I own them you idiot!!” (Actually his parents owned only two shops in the area). The screamer then ran across the shop, shoving Mrs. Smith out of his way as he did so, and grabbed the store employee by the shoulders. Mr. & Mrs. Smith quickly left the shop. Later that day, Mr. Smith was addressing a large group meeting in a nearby hotel. His subject was “Doing retail business in this city”. What do you think he said?

What would you do if your business was adjacent to this one?

Steve Koenig, SCORE Counselor



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